Matt Rohs President
“Secure-WAN clearly has experience, expertise, and dedication to our success that their competitors lack…”
I highly recommend Secure-WAN Technology Group to provide Managed IT Services—especially their Backup & Disaster Recovery offerings. I’ve had 3+ years of experience with their entire team. I find them knowledgeable, responsive, and conscientious in their support of our company. They are always available and have routinely handled every technical situation comprehensively, thoughtfully, and expertly. I have a wide spectrum of experience with Secure-WAN, ranging from simple desktop support issues to converting our server infrastructure to a new platform *twice*. In every situation, Secure-WAN has executed their well-thought-out plan flawlessly.
I would also like to emphasize that I have had experience with their competitors and it was a disaster. Managed services decisions should not be taken lightly and I was so happy to get Bill & his team involved with our IT infrastructure. The difference is amazing. Secure-WAN clearly has the experience, expertise, and dedication to our success that their competitors lack.
Bob Ostapower, CPA, CFP Owner
“These guys were so quick it was like they beamed in…”
The single biggest benefit is the quick response time when I have a problem with my computers. I am as tech unsaavy as you can be so knowing that the team is there to get me back up and running quickly is a godsend. Recently I had a monitor apparently die on me and these guys were so quick, it was like they beamed in and figured out the problem immediately and I was back up and running in no time. I think the dedication to their clients and the "do anything it takes" attitude sets them apart.
North Pointe Tax Services, Inc.
Angel Martin Patient Care and Clinical Operations Manager
“They help our multiple locations run seamlessly…”
Having Secure-WAN available to us has made a big difference with our day-to-day operations. he service and support given to us by Secure-WAN sets them apart from the others. They help our multiple locations run seamlessly and this allows our clinics to function efficiently. The SecureVOICE VoIP system has helped us significantly in that regard and we are able to quickly reach our other locations, stay connected while on the go by being able to check our voicemails from anywhere, and host conference calls with other locations all at the push of a button.
Russell Ridge Animal Hospital
Dawn Wenner Owner
“It’s like having my own IT staff and that gives me peace of mind”
I know if I have a problem with my computer (or even just a question), Secure-WAN is there to help me out using patience and knowledge. They talk to me on my level so that I can understand and they can fix the issue without my having to take my computer anywhere. I am impressed with their level of professionalism and they understand me and my needs. It's like having my own IT staff and that gives me peace of mind.
Design By Dawn/Crystal Eye Candy
Steve Simmons Owner
“Now all of the staff can focus on their jobs”
I’ve been with Secure-WAN for a long time. They take time to listen to what my needs are. They make sure those needs are met, and they offer solutions that are communicated in clear non-technical terms without any unnecessary technical jargon. Before Secure-WAN took over our managed services, computer problems often would cost us hours, days or even sometimes a week of lost productivity each month. Now all of the staff can focus on their jobs and not worry about maintaining or repairing their computers. Secure-WAN’s hosted VOIP solution has improved our communications because we never have to worry about minutes. Even when we are calling the tiny islands, we can talk as long as necessary to get our work done efficiently. Before VOIP, we often tried to do everything by e-mail, which isn’t always the best or fastest way to communicate clearly. Our past IT firm was only contacted when something was broken and our computers had constant issues we just lived with so their flat-rate pricing structure was a game changer for us.
Nick Meabon President
“I actually had to get accustomed to the level of support the Secure-WAN team provides…”
I actually had to get accustomed to the level of support the Secure-WAN team provides as I wasn’t used to that kind of service. I have a resource now that allows me to get done all the things I just do not have the time or the knowledge to accomplish and that resource is the team at Secure-WAN. They provide results that are real time, the best I have ever experienced, with support that is customized to my staff’s and my needs at a high level. If you are looking for a new IT firm, just realize the change will be an investment that will pay itself back in more than just great support at a reasonable price, but real time solutions for needs we as business owners do not have the time to do but Secure-WAN does.
Atlanta and Augusta Sewing Centers
Dr. Brad Miller D.V.M and Co-Owner
“They take care of all of our technology needs allowing us to focus on our business”
As a client of Secure-WAN, we don't have to worry about keeping things up and running, or fixing software or hardware problems. They take care of all of our technology needs allowing us to focus on seeing patients. We love that they are local and readily available both remotely and physically when needed. They have become such a close part of our organization that we invite them to our company holiday party every year. All of this coupled with their great fee structure makes it easy to see the VALUE of working with Secure-WAN.
Georgia Veterinary Associates
Dr. Michael Wanchick D.V.M.
“With Secure-WAN you feel like you have an in-house IT firm…”
It's nice to be able to focus on veterinary medicine and patient care and not spend a lot of time or energy hunting down things like obscure printer drivers, deciphering blue screen of death error codes or figuring out how someone downloaded a virus to our corporate database. "But it was a funny cat video" they would say. The SecureVOICE VoIP system makes it possible to have flexibility and control over the phones and messaging options. Secure-WAN is the first and only IT firm we have or will use. With Secure-WAN, you feel like you have an in-house IT firm that responds to the needs and demands of YOUR business.
Apalachee Ridge Animal Hospital
Brint Fanizza President
“DO IT and DO IT NOW because you’re wasting time and money!!!”
The SecureVOICE VoIP system has been the single biggest benefit to our company. It has given our company the ability to assign multiple lines to our employees and their offices. Our old system was one line and could only be used by one person at a time. Having one line led to loss of potential sales and slowed down our customer service response time. Their response time to any questions or issues that might arise is far better other firms we have worked with in the past. Our business in part relies on our ability to reach out to our existing customers and vice versa. If you are on the fence about choosing Secure-WAN I can tell you this, “DO IT and DO IT NOW because you’re wasting time and money!!! It is an easy decision considering their great, quick customer service and expertise.
Famore Cutlery/Specialty Product Sales, Inc.
Debbie Mann Office Manager
“…I would definitely recommend making the switch to Secure-WAN”
The service we get and cost savings are the two biggest benefits we have found since switching to Secure-WAN. They always have a fantastic response time and when we have a major issue they make us a priority. The customer service is awesome and I would definitely recommend making the switch to Secure-WAN. Not only do you get great service but their flat-rate pricing saves a few dollars and who doesn’t want to do that?
Compton Sales, Inc.
Eric Hall Co-Owner
“These guys are top notch”
Secure-WAN saved the day and got us up and running. These guys are top notch and for the first time as a business owner I will be a little less stressed knowing we have a very professional, 20 year old IT company taking care of our PC's.
Chris Kearney Business Manager
“They really took it all on – huge relief”
Whether it’s Windows, our practice management software vendor, our DR X-ray system and its software and hardware, or the equipment and network, they handle it all. I’d almost painted myself into a corner, but Secure-WAN took work off my hands. They really took it all on… huge relief.
At the start of our engagement, Bill’s team collected information on all of our IT resources, from top to bottom. This included website and hosting, Internet service, and even phone service. They work from the big picture which other IT teams lacked. There are lots of moving parts in our world, and thanks to Secure-WAN’s thorough approach, I’m not having to start at square one when we have a problem. Thorough and thoughtful service.
Ansley Animal Clinic
R.J. Bolich Director
“They are great people to have supporting you”
We love that we can pick up the phone or submit a ticket to let them know about our IT issues and have the peace of mind to know it will get resolved immediately. They are great people to have supporting you. The major difference we see between Secure-WAN and the IT firms we used in the past is timeliness. If you are having any trouble with your current IT firm, I promise you it will be resolved with Bill and his team at Secure-WAN. Their professionalism and willingness to work with your staff resolving all IT issues will be evident as soon as you sign up with them.
Atlanta and Augusta Sewing Centers
Reid Kelly Owner
“…Once we found Secure-WAN we knew we would never need to look elsewhere”
The SecureVOICE VOIP system that was installed and is maintained by Secure-WAN allows us to have all of our calls forwarded to our cell phones automatically so we never miss a call. We had never used an IT firm before and once we found Secure-WAN we knew we would never need to look elsewhere. Our calls get forwarded, our faxes come directly to our emails, and voicemails left for us on our work phones come to us as e-mails, so we are completely mobile. Even if we are out of the office our customers can get in touch with us immediately.
Georgia Storage Systems Inc.
Julie Pierce Owner
“Service is prompt and professional”
With Secure-WAN on my side, I don’t have to worry about our technology. The worrying and planning ahead about our IT needs is done for me with Secure-WAN. I can only speak for myself, but when our systems were down, we were given priority. As is reasonable, we got in line for routine matters, but we were never left hanging when things were critical. Service is prompt and professional.
Jackie Schletter Owner
“I know all of my issues will be resolved quickly and efficiently”
The team at Secure-WAN is so easy to contact when we need help or training. Our services are billed together in one place making our expenses easy to track. Accessibility to our account tech is excellent. They have a great response time when you need them and they explain things in terms you can understand 🙂 I know all of my issues will be resolved quickly and efficiently and know that they will not tell us to call someone else for help. I Love That!
Sharee Ayers Office Manager
“I had never used an IT firm before and don’t feel the need to look elsewhere”
With Secure-WAN I know I can get assistance with any issue. They have a fantastic response rate and drop everything when we have a time critical issue. I had never used an IT firm before and don’t feel the need to look elsewhere since we started with the best. They have met all of our needs and I know they will do the same for you.
Michele Murray Owner
“I couldn’t run my business efficiently without them!”
I have been a client of Secure-WAN since 1999. I use their services for both my business and personal needs. They are experts in their industry, always operating with the highest level of professionalism and integrity. I couldn't run my business efficiently without them!
Elegant Thread Creations
Shonna Horacek Practice Manager
“They made recommendations that not only met our needs, but saved us considerable money as well”
Upon the decision to change IT support companies, we found Secure-WAN.com took time up front to analyze our existing infrastructure and understand our requirements. Our staff is overwhelmingly pleased with the service that we receive from Secure-WAN. They made recommendations that not only met our needs but saved us considerable money as well. They then proceeded to implement exactly what was promised.
They are knowledgeable, professional, timely, solution oriented and committed to providing the level of service that we require supporting our practice and clients.
Monroe Veterinary Clinic
Jenna Stegin Client Care Manager
“Secure-WAN is professional, efficient and friendly!”
Secure WAN is quick to respond to any questions, concerns and problems and is always there to offer suggestions and results. I know that I will never be stuck with a system that is not operating appropriately- even on the weekend! Since adding the SecureVOICE VoIP system our clients have the benefit of never receiving a busy signal when they try to reach us. Our goal is to provide outstanding customer service to our clients, so being able to have the VoIP system, we are better able to assist them as quickly and efficiently as possible. Secure-WAN is professional, efficient and friendly! They help us with our day to day tasks, but they are also friends. I appreciate their attention to our requests and how they never become frustrated with us. I would recommend them to anybody.
Russell Ridge Animal Hospital
Missy Campanella Business and Finance Manager
“Secure-WAN delivers professional service in a timely manner”
Secure-WAN offers great personalized customer service and availability. The VoIP system they installed allows us better clarity on calls and a great messaging system as well as keeping our multiple locations within easy contact of each other. Most importantly, it offers off-site customizing when needed. Secure-WAN delivers professional service in a timely manner.
Georgia Veterinary Associates
Dr. Rachel Rodriguez D.V.M.
“They really understand our industry…”
Secure-WAN helps keep things running smoothly so we can see more patients with less stress. They really understand our industry which is what sets them apart from other IT companies I’ve experienced in the past. It is like having our own IT department but without the overhead. The service they provide is top notch and they fit in just like other members of our team. They are always just a service ticket or phone call away. We are extremely impressed with the promptness, knowledge and courtesy we get with them. You won’t find a better IT service provider anywhere at any price!!!
Hamilton Ridge Animal Hospital
Ron Gaynor National Account Executive
“Secure-WAN is the IT company of choice …”
Hiring Secure-WAN has allowed me to focus 100% of my time conducting my business rather than trying to solve computer issues. They have been very responsive to my needs and have always been available when computer issues arise. They go that extra step beyond just fixing the problem – they offer solutions and recommendations so that these issues don’t arise in the future. If you are looking for a company that provides excellent customer service coupled with extremely knowledgeable staff, then Secure-WAN is the IT company of choice.
Clear Channel Airports
Cookie Gaynor Owner, Cookie’s Creations
“Consistent quality service keeps them ahead of the competition”
Knowing that Secure-WAN is monitoring our network and handling the updates to keep our computers safe provides endless peace of mind. Instead of trying to stay on top of the anti-virus suites and other software updates, my time is now used for attending to business. In 20 years, no one has ever come close to Secure-WAN with the quality of repair service, quick turnaround time and attention to security considerations they provide. If you rely on a computer network for business then you need security and reliability. Consistent quality service keeps them ahead of the competition. You need Secure-WAN!.
National Educator for Craftsy.com and Floriani
Amaris Obregon Principal
“Using Secure-WAN for our IT needs was one of the best decisions we made…”
Using Secure-WAN for our IT needs was one of the best decisions we made at Amana Academy. We got the personalized service necessary to address immediate issues, as well as the years of expertise necessary to develop a comprehensive strategic plan that would serve us as we grew from year to year. The professional and differentiated service necessary to meet the needs of the diverse capacity of our staff and faculty was invaluable and critical to our success. I cannot say enough about the peace of mind that working with Secure-WAN gave me as the leader of a dynamic new school.