Your practice depends on your IT infrastructure. We’re confident that we are the only IT support provider in the Metro Atlanta area that provides these benefits to your business.
Here are the reasons you can depend on Secure-WAN to keep your practice running smoothly:
- Quick Response – A live person will answer your call or you can enter a service ticket yourself through e-mail or our online ticketing system. We can log in to your PC or server remotely and resolve most issues immediately without the need to wait for a technician to travel to your location.
- Reputable - Secure-WAN has been “fixing computers” since 1997 and our proudest accomplishment is the large number of long term clients who year after year put their trust in us. Many of our clients have been with us for 15 years or longer!
- Experienced - We hire only certified technicians and our team averages over ten years of experience in the computer industry. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t just be sending out warm bodies to train on your dime!
- Business Savvy - Because we understand your industry, we can design and implement technology solutions that are the right fit for your practice. Have confidence in the solutions we recommend because the technology is tried, true and proven.
- One Stop Shop – We handle all aspects of your IT infrastructure. You don’t need to identify if you are having a hardware, software or networking issue. Simply pick up the phone and we sort it out. If it’s a software issue, we will contact the software vendor and work through it with them. Internet outage? No problem. We manage your vendor relationships for all your technology needs at no additional cost because we focus on your IT so you can focus on your business.
- Proactive – Our service philosophy stresses proactive prevention of issues rather than the inefficient and frustrating downtime of reactive repair. Our state-of-the-art systems monitor your hardware, software and network 24 hours a day, seven days a week to identify potential issues and address them BEFORE they become problems. Every night of the week our systems perform scheduled maintenance of one type or another to make sure your systems are always running at maximum efficiency.
- Comprehensive Project Management – Our years of experience managing all types of complex projects and implementations means you can rest assured that your project will be completed on time and on budget.
- No Geek Speak – Just like your clients aren’t likely to know what a “luxating patella” is, most veterinarians and staff won’t understand computer lingo. You deserve to have your questions answered in plain English so we train our technicians to speak to clients in terms that everyone understands.
- Specialization – We are the only managed services provider in the metro Atlanta area that specializes in the Veterinary field which makes us uniquely qualified to provide a level of support that can’t be beat!